It's about love

Debbie Fields of Mrs. Fields Cookies fame said;

"Customer service doesn't come from a manual, it comes from the heart. When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart."

"There is no wrong way"... people really get it when a person is trying to help, and all the training in the world won't help people deliver great service unless they really care enough to want to help. It's good to remember on Valentine's day that in the final analysis, customer service is about people caring for each other.

Have a great Valentine's day.